Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our frames ship within 1-2 business days. Frames with custom lenses take 2-10 business for the lab to ship.
We will email you a tracking number once your order has shipped.
No, we do not keep your credit card information on file
Yes we ship worldwide.
If you need to swap an item
Returns and Exchanges
All frames from Eyeglasseswarehouse.com can be returned for a refund, provided they are returned to us within 30 days of the original order date. We do not offer refunds on prescription lenses. Please contact us to let us know to expect your return.
If your order arrives damaged, please contact our support team right away with photos of the damage and we’ll arrange a replacement or refund.
Please contact our support team and we’ll provide the correct return address along with instructions for your specific order.
You can email us at admin@eyeglasseswarehouse.com or by phone at 1866-955-8955